Our promises
Healthcare SaaS has a trust problem. We don't fix it by saying nice things. We fix it by writing down what we'll do, putting it on a public page, and getting held to it.
Solo, Practice, and Clinic prices live on the pricing page in dollars and cents. Only Enterprise needs a conversation, and that's because the contract terms are genuinely different. No PDFs, no calculators that ask for your phone number first.
Every plan starts with a 30-day free trial. We don't ask for a credit card upfront. If you want to keep going after 30 days, that's when payment gets set up. If you don't, you don't get charged. There's no auto-conversion trick.
If you've paid for Nemira and decide within 60 days that it isn't the right fit, we refund the full amount. No questions about why. Details on the refund policy page.
Every clinic can export every record they own as CSV plus PDF, any time, with no waiting period. If we ever stop being your tool of choice, your data leaves with you on day one.
Cancel in your account settings. No phone call, no retention department, no email-back-with-the-following-information form. The button is in plain sight.
If we raise prices, existing customers get at least 12 months notice and at least 24 months at the original rate. We commit to that in writing in your contract.
Every quarter we send a plain-language summary of the features we built, the bugs we fixed, and what's coming next. You see what your subscription is paying for.
Pay for a year up front, save 10%. We picked 10% deliberately. Anything bigger looks like a lock-in tactic dressed up as savings.
If you're a verified non-profit clinic serving underserved populations, Nemira is free. We hold 10 free seats per year for this. Email contact@nemira.app to apply.
If your clinic doesn't fit Nemira — too small, too specialized, a workflow we don't serve well — we'll tell you and point you at a better option. We'd rather not have you as a customer than have you frustrated. That's a long-term bet on reputation.
The always-free list
A separate list from the trust practices above. These are features and services every clinic gets, on every plan, forever. Published here because written promises are harder to break.
Every promise on this page is on us to keep. If we break one, we want to hear about it. Email contact@nemira.app or post in the community forum.
We publish a quarterly accountability note that reviews how we did against these commitments.
A 30-minute call
We'll set up a sandbox seeded with your services and walk through the parts of your day Nemira replaces.
