Nemira Patient Terms
Last updated: November 10, 2026
These terms apply when you use Nemira as a patient: to book appointments, pay, message your clinic, or use the assistant. Nemira is run by Nemira, Inc. ("Nemira", "we"). Clinics that use Nemira agree to separate terms. When you create an account, book, or pay through Nemira, you will be asked to check a box agreeing to these terms and our Privacy Policy. Checking that box is how you agree to these terms.
1. What Nemira is
Nemira is software your clinic uses to run its practice. Nemira is not a healthcare provider. Your care is provided by your clinic, not by Nemira, and Nemira does not give medical advice.
Nemira is not for emergencies. If you have a medical emergency, call 911.
2. Your account
You must be at least 18 to create an account. If you book or manage care for someone else, such as your child, you must be their parent, legal guardian, or another person legally allowed to act for them, and you agree to these terms on their behalf.
Give accurate information and keep your password secure. You are responsible for activity under your account. Tell us right away at support@nemira.app if you think someone else has used it.
3. Your clinic sets its own policies
Your clinic sets its prices and its own policies, such as cancellations, no-shows, and refunds for care. Questions about your care or a charge go to your clinic first.
4. Payments
When you pay through Nemira, you are paying your clinic for its services. Nemira collects the payment for your clinic through Stripe, so your card statement may show Nemira's name. Payments are processed by Stripe, and your card details go to Stripe, not to Nemira.
5. Paying over time
Your clinic may offer Affirm or Klarna on a payment page. Nemira is not a lender. Affirm or Klarna decides who is approved and on what terms, and your agreement to repay is with them.
6. Text messages
Clinics use Nemira to send text messages to patients who provide a mobile number, including appointment reminders, booking confirmations, and waitlist offers. You agree to receive these appointment texts, which may be sent using automated technology, by giving your mobile number and agreeing to receive texts when you book or join a waitlist. Recall and promotional texts are sent only if you check a separate box agreeing to them, and agreeing is never a condition of booking or receiving care. Message frequency varies. Message and data rates may apply. Reply STOP, QUIT, END, REVOKE, OPT OUT, CANCEL, or UNSUBSCRIBE to opt out at any time, or tell your clinic or Nemira any other reasonable way, and we will process your request within ten business days. Reply HELP for help. Opting out of texts does not affect your ability to book or receive care. Mobile carriers are not liable for delayed or undelivered messages.
7. Messages with your clinic
Messages you send through Nemira go to your clinic's staff. Don't use them for anything urgent: your clinic may not see a message right away.
8. The assistant is AI
Nemira's assistant is an AI program, not a person. It can find your own appointments and invoices and answer questions about using Nemira. It doesn't give medical advice, and it can make mistakes, so check anything important with your clinic.
9. Your health information
Your clinic is responsible for your health records. Nemira stores them for your clinic under a Business Associate Agreement, as HIPAA requires. To see, get a copy of, or correct your records, ask your clinic. Our Privacy Policy at nemira.app/privacy explains how we handle the information you give us directly. Nemira does not sell your health information or use it to train AI models.
10. Acceptable use
Don't use Nemira to break the law, to try to access anyone else's information, to reverse-engineer the service, or to harm or harass anyone.
11. Closing your account
You can close your account at any time by emailing support@nemira.app. Your clinic keeps its records of your care as the law requires. Nemira deletes the account information it holds for its own purposes within 30 days after you close your account, unless the law requires us to keep it. We may suspend or close an account that breaks these terms.
12. Disclaimers and liability
Nemira is provided as-is. To the extent the law allows, we disclaim implied warranties, we are not liable for indirect or consequential damages, and our total liability to you is limited to $100. These limits do not apply to liability for fraud, gross negligence, willful misconduct, or personal injury caused by our negligence, or to anything else the law does not allow us to limit.
13. Governing law and disputes
These terms are governed by the laws of the State of Delaware, except where the law of the state you live in gives you rights that can't be waived.
Before you or Nemira files a claim, the person with the complaint will describe it by email (to support@nemira.app, or to the email on your account), and you and Nemira will try to resolve it informally for 30 days. Either of you may still bring an individual claim in small claims court.
14. Changes
We may update these terms. We'll announce material changes in Nemira or by email at least fourteen days before they take effect. If you keep using Nemira after that date, you accept the updated terms. Changes will not apply to a dispute that arose before they took effect. If you don't agree to a change, you can stop using Nemira and close your account.
If any part of these terms is unenforceable, the rest of these terms stays in effect. These terms and our Privacy Policy are the entire agreement between you and Nemira about your use of Nemira.