Refund policy
If you've paid for Nemira and it isn't the right fit, we refund the money. The conditions below exist to be specific about what we cover, not to be loopholes.
Pay for your first month on any plan, decide within 60 days that Nemira isn't right, get the full amount back. We don't ask why. We don't make you talk to a retention rep. You email contact@nemira.app and we process the refund within five business days.
If you paid for a year up front and cancel partway through, we refund the unused portion of the year, calculated by full unused months. We charge you for the months you actually used at the monthly rate (no annual discount on those months) and refund the rest.
One-time services (migration, custom integration build, custom report build, training) are non-refundable once work has started. We'll tell you when work has started so you can decide. Premium add-on subscriptions (custom domain, advanced marketing tools, etc.) refund on the same 60-day terms as the main plan.
If you ran 3,000 SMS over your monthly quota and got charged for them, we can't undo that — Twilio already billed us for sending them. We can credit your account toward future use if you tell us why and we agree something went wrong.
When we refund subscription dollars, Stripe doesn't refund their processing fee on the original charge. That's typically 2.9% + $0.30. We absorb it on refunds within 60 days. After 60 days, the Stripe fee comes out of the prorated refund.
How to request a refund
We process refund requests within five business days. Usually faster.
From the email address on your clinic account. Tell us which clinic and which charge.
We reply within one business day with the refund amount and a confirmation. The refund hits Stripe within five business days.
If you want to walk away cleanly, export your records first (one click in the dashboard) so you have everything before account closure.
Edge cases
The small print, written in plain language so it's actually small.
Email us. We've issued service credits before when we've fallen short of our uptime commitments. Refunds aren't the only remedy.
Monthly plans bill at the start of the period and run to the end of the period. We don't auto-prorate mid-month cancellations downward; you keep access until the period ends. Annual plans prorate as described above.
You can switch plans any time in your account settings. Upgrading is immediate and prorated. Downgrading takes effect at the next billing cycle so we don't refund the difference mid-period.
There's nothing to refund — you weren't charged. If you decide to continue past 30 days, the 60-day refund clock starts on your first paid month.
Our terms commit to 6 months of continued service or a refund of any prepaid annual portion, whichever you prefer. Data export remains available for at least 12 months after any service shutdown.
Not a refund situation, but a real one. Email us about it. Product feedback shapes the roadmap.
A 30-minute call
We'll set up a sandbox seeded with your services and walk through the parts of your day Nemira replaces.
